Refund policy

Refund and return policy

Last updated: November 3, 2026

We want every customer to receive the correct product in good condition. Many items are made to order, so this policy distinguishes between production or delivery problems and changes in preference.

Damaged, defective, or incorrect items

Any item that is damaged, defective, or different from the order must be reported within 30 days after delivery. To report it, use the Order Help form, include the order number and explain what happened. We count the date we receive your form as the report date, even if your photos arrive later. Keep the reference shown in your confirmation. Keep clear photos of the item, packaging and shipping label. The form does not accept attachments. When our team emails you to request the photos, reply in that thread with them.

After reviewing the case, we may approve a replacement, full or partial refund, credit, or another reasonable solution. Do not send any item without first receiving instructions.

Sizes, colors, and changes in preference

Review the size guide, color, and customization before confirming. Unless otherwise required by law, we do not accept returns for an incorrectly selected size, change of mind, reasonable color differences between screens and materials, or personal preference.

Customized or made-to-order products

Products customized with a name, number, or another special configuration cannot be returned or exchanged because of personal preference. They are covered when they arrive damaged, defective, or different from the approved configuration.

Cancellations

A cancellation or modification can only be attempted before production begins. Once production has started, we do not guarantee changes or cancellations.

Addresses, unclaimed deliveries, and returned packages

The buyer must provide a complete and correct address. Additional costs caused by an incorrect address, refusal, failure to claim a delivery, or incomplete instructions may be the buyer's responsibility. We will evaluate each case reasonably.

Packages refused, left unclaimed with customs or the carrier, not picked up on time, or returned because of an incorrect or incomplete address do not create an automatic refund. If the returned package can be reshipped, the purchaser may be responsible for a new shipping charge and any outstanding customs or carrier charges. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. We will evaluate each case based on the cause, tracking information, available evidence, and applicable law.

Approved refunds

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the financial institution. Original shipping costs are normally non-refundable, except when the issue results from an incorrect, damaged, or defective item or when otherwise required by law.

Contact

To open a case, use the Order Help form within the applicable reporting period. Always include the order number and any available evidence. Keep your request reference. If you already have an open case, reply to that case’s email thread rather than submitting a new request.