Shipping policy

Shipping policy

Last updated: November 1, 2026

Shipping rates

Available rates are calculated live at checkout based on the items, quantities, address, method, and destination. The buyer pays the shipping charge shown and approved before completing the order. Product prices do not include shipping.

Production and preparation

Many items are made to order. Production time is separate from carrier transit time. Dates shown are estimates and do not constitute a guarantee.

Destinations

We may offer options for eligible addresses in the United States and the Dominican Republic. Exact availability depends on the product, variant, address, and service shown at checkout. Some items in the same order may ship separately.

Dominican Republic, taxes, and importation

The recipient is responsible for any applicable taxes, duties, import charges, customs processing, or delivery-service charges. If the recipient chooses to use a courier or freight-forwarding mailbox, they are responsible for the account, address, instructions, and the portion of the delivery after it reaches that courier.

Dominican Republic import costs

The shipping charge shown at checkout does not necessarily represent the total cost of importation or a duties-paid delivery. Unless checkout expressly shows a charge as prepaid, the recipient is responsible for duties, taxes, customs clearance, brokerage, advancement fees, handling, storage, or other charges assessed by authorities or the carrier. Plátanos does not promise an exemption, a duty-free threshold, or a specific customs outcome.

Addresses and tracking

Carefully review the name, phone number, street, building number, neighborhood, city, province, postal code, and country. We do not guarantee changes once production has begun or the label has been issued. When tracking is available, it will be sent to the contact information associated with the order.

Delays, loss, and damage

Weather, customs, high-demand periods, inspections, carriers, and other factors outside our control may cause delays. If tracking indicates a problem or the package arrives damaged, use the Order Help form. Include the order number and describe the available evidence. Keep any photos or documents that help explain what happened.

Separate packages

One order may be divided into two or more packages. Each package may have its own tracking number, route, delivery date, and customs processing. If local charges apply, they may be assessed per package.

Refused, unclaimed, or returned packages

If a package is refused, left unclaimed with customs or the carrier, not picked up on time, or returned because of an incorrect or incomplete address, a refund is not automatic. When the returned package is available for reshipment, reshipping may require a new shipping charge and correction of the address or customs issue. The purchaser must respond promptly to notices from Plátanos or the carrier. Nothing in this section limits mandatory rights under applicable law.

Purchaser-selected courier or parcel forwarder

Confirmed delivery to the Miami address supplied for a courier or parcel forwarder completes the first leg controlled by Plátanos. The purchaser coordinates and pays for the second leg and should first submit to that courier any claim for loss, delay, or damage occurring after it receives the package. This does not remove the right to report a damaged, defective, misprinted, or incorrect product to Plátanos.

Lost packages and tracking marked delivered

A package believed lost in transit must be reported to Plátanos within 30 days after the estimated delivery date. Before deciding a solution, we may request confirmation of the address and an inquiry with the local carrier. When tracking shows that the package was delivered, the recipient must investigate with the carrier and any people or services that receive packages at that address. A reshipment or refund is not automatic and will be evaluated using the available evidence and applicable law.

Contact

For help with an order or delivery, use the Order Help form. You may also email help@platanosbaseball.com or call (877) 239-2272. If you already have an open case, continue in the same email thread. We aim to acknowledge receipt within two business days.